Last Updated: August 13, 2026
Southern Oregon Heating & Air Conditioning (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard the personal information you provide when you visit https://www.sohac.com or interact with us online.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
Examples include:
- Name
- Phone number
- Email address
- Mailing address
- Messages submitted through contact forms
- Appointment request details
- Any information you choose to share
b. Automatically Collected Information
When you visit our website, certain data may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the site
- Referring URLs
This data is used to improve website performance and user experience.
c. Cookies & Tracking Technologies
We may use cookies, pixels, and similar technologies for:
- Analytics (e.g., Google Analytics, GA4)
- Advertising and remarketing (e.g., Meta Pixel, Google Ads)
- Site performance
- User personalization
You can control or disable cookies through your browser settings.
2. How We Use Your Information
We use the information collected to:
- Respond to inquiries and provide customer support
- Deliver quotes, service information, or requested materials
- Improve website functionality and performance
- Conduct analytics and understand website usage
- Send marketing communications (with opt-out options)
- Manage appointments or service requests
- Comply with legal obligations
We do not sell your personal information.
3. How We Share Information
We may share your information with trusted third parties, including:
- Service providers who help operate our website or business
- Analytics and advertising partners
- CRM, email marketing, or scheduling software providers
- Payment processors (if applicable)
- Legal authorities if required by law
These third parties are only permitted to use your information as needed to perform their services.
We do not sell personal data.
4. Advertising & Remarketing
We may use advertising tools such as:
- Google Ads
- Meta (Facebook/Instagram) Ads
- TikTok Ads
- Other digital ad platforms
These tools may use cookies or tracking pixels to deliver relevant ads.
Users can opt out of interest-based advertising through:
- Google Ads Settings
- Meta Ad Preferences
- Industry opt-out tools such as aboutads.info
5. Your Privacy Rights
Depending on your location, you may have rights that include:
- Accessing the personal data we have about you
- Requesting corrections
- Requesting deletion of your information
- Opting out of marketing communications
- Limiting or restricting certain types of data processing
To exercise any privacy rights, contact us at: frontdesk@sohac.com
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect.
However, no system or data transmission over the internet can be guaranteed to be completely secure.
7. Third-Party Links
Our website may include links to third-party websites.
We are not responsible for the privacy practices or content of those sites.
8. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from them.
If you believe a child has provided us with personal data, contact us and we will remove it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated date at the top will reflect any changes.
Continued use of the website after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us:
Southern Oregon Heating & Air Conditioning
Email: frontdesk@sohac.com
Phone: 541-773-8733
Address: 904 Chevy Way, Medford, OR 97504